Tails Farewell Markham

Location — Markham, Ontario
Project Type — Pet Aftercare / Memorial Service / Specialty Commercial
Completion — 2024

Project Overview

Tails Farewell Markham is a pet aftercare and memorial space designed to support families through a highly sensitive customer journey. APRO developed the interior around privacy, comfort and emotional ease, creating a calm environment that avoids the clinical character often associated with service-based spaces.

Key Design Considerations

• Create a calm and respectful environment for grieving pet owners

• Balance privacy with a welcoming arrival experience

• Avoid a clinical or overly commercial atmosphere

• Use warm materials, soft lighting and restrained detailing

• Organize customer-facing and operational areas clearly

• Establish a recognizable spatial identity for the Tails Farewell brand

APRO Scope

• Interior Design

• Space Planning

• Material & Finish Selection

• Custom Millwork Design

• Lighting Coordination

• Construction Documentation

• Contractor Coordination

• Site Review

Brand & Customer Experience

• Established the initial interior direction for the Tails Farewell brand

• Designed around privacy, dignity and emotional comfort

• Used material, lighting and spatial transitions to soften the customer experience

• Created a design foundation that could later evolve for the Downtown Toronto location